Thought about giving your field workers a PDA but decided it is too costly or complex?
Need to capture job-related data and get guaranteed proof your employee was there?
Think you are stuck with a choice of either pen & paper or PDA?

There is another alternative.....

Reslink's mobile phone Field Service solution is not intended to compete with complex PDA applications. If you need to input or view a large amount of data and diagrams, etc, then we aren't for you. What Reslink provides is a field-force solution that runs on mobile phones to give guaranteed proof-of-attendance and lets your employees record or retrieve small amounts of location-specific data, such as job numbers, work types, status, tasks to perform, etc. They won't need more than a few minutes training and you won't have to worry about patching and upgrading PDA operating systems.

“Tagging” locations

A tagged location is somewhere your employee visits that you want to record information at. Normally that would be a client location. But it could also be the employee’s vehicle, if you want them to record information about vehicle usage, or the depot they visit to restock on products. All these locations can be tagged using a variety of methods depending on your requirements, but typically would be done by placing RFID tags, 2D, or 1D barcodes there, that the employee quickly scans with a phone to identify where they are.

Location-based services

Whenever an employee visits a tagged location, as well as giving you instant proof they have been there, they may also be provided with services on their phone specific to them at that location. For example, a worker can record tasks done, after first retrieving the list of tasks for that location to their phone. It is easy to customize the services offered for the different types of tagged locations your employees visit. It is just as easy to provide a worker with services that are not related to a location, such as retrieving “My Job List” on their phone at any time.

Main features

* Proof that the employee visited specific client locations
* Alerts if they failed to do so (email and/or SMS)
* Retrieval of location info – tasks to perform, service history
* Recording of other data – products used, problems noted, etc
* Real-time web-based view of where every employee is
* Sending of messages to workers phones – e.g. urgent jobs
* Lone worker protection – panic tags, missed visit alerts
* Full history of every employee and every client transaction
* Recording of vehicle, stock and other information
* Can be integrated to different workforce management systems

Solution benefits

• Employee needs only a “normal” mobile phone, not a PDA or smart-phone

• Instant web-based view of where employee is now, and what doing there
• Immediate notification of missed visits or worker in danger
• Easy cost-effective sending of messages to workers

• Employee can see their up-to-the-minute job schedule at any time
• The latest information about a client is always in their hand
• Anything that happens at a client can be recorded (text, photo, sound)
• Eliminates paper timesheets, problem reports, product usage reports, vehicle reports, van stock reports, customer reports, etc.

• Proof of your service - clients can even check their own data via web, if you allow
• It's a sales tool too, helping you obtain more customers
• SEE MORE <<PROOF OF VISIT>>