How Carlisle Support Services digitised workforce management and improved service transparency

Real results in the field

Before Reslink, Carlisle Support Services relied heavily on paper-based reporting and manual workforce coordination. This meant delayed responses, inconsistent documentation, and limited visibility for both CSS and their clients.

With Reslink, those barriers disappeared.

Today, every security patrol, cleaning task, and maintenance report is captured digitally — often in real time — and backed with indisputable proof like before-and-after photos. Supervisors can instantly validate task completion, and any incidents can be escalated and resolved through the same platform without phone calls or fragmented email chains.

More importantly, Reslink enabled clear, proactive communication with clients. Instead of fielding disputes, CSS now shares transparent audit trails and visual confirmations that build trust and eliminate guesswork.

The result? Fewer complaints, faster decisions, and a noticeable uptick in client satisfaction. CSS now sees digitalisation not just as a cost-saver, but a growth driver.

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About Carlisle Support Services

Background

Carlisle Support Services (CSS) is one of the UK’s leading providers of cleaning, security, event, and retail facilities support services. With long-term partnerships across the country’s most recognized brands, CSS is known for driving operational efficiency through people-first service innovation.

The challenge

CSS experienced rapid growth and needed to:

  • Eliminate manual workflows

  • Centralise operations

  • Increase frontline transparency

  • Provide real-time visibility and auditability to clients

“Working with Reslink has always been a pleasure, they provide a reliable service and have always been available for us when needed.

Their product has grown and evolved with us on our journey, and I feel our input is well valued and listened to; helping us to address challenges in the soft FM industry with technology; to innovate and digitise our offerings to our customers and give us the ability to generate and present data and information with which we can make informed decisions.”

Joe stone round  - Joe Stone, Head of IT

 

Why Reslink?

After a thorough vendor evaluation, CSS selected Reslink for its:

  • Modular platform with tailored workflows

  • Instant data capture and audit trails

  • Built-in ticketing and tasking for streamlined incident resolution

  • Real-time visibility across mobile and desktop interfaces

Today, Reslink is core to CSS’s security operations, powering patrol management, incident reporting, and performance monitoring.

Results & impact

  • Before & After photos provide indisputable proof of work

  • Digital audit trails replaced paper logs, enabling transparent client communication

  • Fewer disputes and more proactive, data-driven dialogue

  • Real-time tracking improved accountability and resource planning

  • Clients report improved satisfaction and ROI

Meet the team

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Ross McAllister

UK&I Lead - Sales, Marketing & Partnerships +44 77087 86081 ross@reslink.co.uk Ross McAllister LinkedInissä

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Raine Kuosmanen

Technical Development Manager +358 44 23 13 335 raine@reslink.fi Raine Kuosmanen LinkedInissä

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Amit Shivani

UK&I Client Solutions Partner - FM +44 777105139 amit@reslink.co.uk Amit Shivani LinkedInissä