Workflow Management

Supporting different jobs and visits

Use the Work Management module of the Reslink Platform to efficiently manage contracts for both recurring and on-demand jobs or site visits. This user-friendly workflow management solution promotes transparency across your teams, subcontractors, and clients.

Easily log job data, monitor progress, report completions, and trigger automated updates, all within a single platform. Keep digital time sheets and job slips secure, and ensure all job instructions, scheduled visits, and daily activity reports are accessible in real time.

Digital Forms & Asset Management as Part of Work Management

The Work Management module is powered by a flexible work order engine that supports the full capabilities of Reslink’s Digital Forms service. Any digital form can be used to create, manage, and complete digital work orders seamlessly.

Integrated with the Asset Management module, the system enables real-time tracking of asset movement while jobs are in progress, whether it's during equipment installations or the use of consumables like cleaning agents or spare parts.

Assign work orders easily via push notifications or a drag-and-drop calendar scheduling tool, ensuring the right jobs reach the right people at the right time.

Work Scheduler and Task Management

Let the Reslink Platform handle the creation and assignment of repetitive tasks and scheduled work. With the Work Scheduler, you can define how often tasks should occur, be it daily, weekly, monthly, or custom intervals.

The scheduler supports both structured, day-specific checklists and rich text instructions, allowing your team to report on progress by checking off tasks or submitting detailed service reports. These reports can include time spent, distance travelled, and the use of spare parts or assets.

This feature is especially effective in cleaning services, maintenance operations, and field service management, helping standardise tasks and improve operational efficiency.

Job Requests from the Field

Create jobs and tasks directly from mobile form submissions using the Reslink Platform. Any mobile form built with Reslink AppBuilder can trigger a new work order—whether it’s for incident or hazard reporting, reactive or ad-hoc tasks, or survey-based requests to support quoting and job estimation.

Job requests can include prioritisation levels, free text descriptions, category classification, and attached images. All submitted data is instantly available to help mobile workers understand and complete the assigned tasks effectively. Notifications can be automatically sent to relevant stakeholders through email or push messages, ensuring fast and coordinated responses.

Requests can originate from customers or internal staff, helping identify service improvements or opportunities for upselling additional work. Subcontractors can also submit job requests to document their own activities, including task locations and reasons for work.

Example use cases include:

Incident or alarm reporting in manned guarding
Reactive job creation by customers in cleaning services
Job quoting and work order creation in cleaning operations

Work Orders from Back office

The Reslink Workflow Management system enables job creation directly from a web-based interface, offering the same capabilities as mobile job requests. This is ideal for scenarios where work orders are logged by a call centre, helpdesk, or customer service team.

Work orders can also be received automatically from external systems through system integrations. These imported jobs can include all original details such as images, job descriptions, service level agreement values, and location data. The Reslink Platform can return resolution details back to the originating system, keeping all parties informed and ensuring a fully connected workflow.

This seamless process ensures that all data is centralised, and that back-office and field teams are aligned in real time.